Terms & Conditions

Ikhethelo Event Consultants and C&R Brand Solutions Returns, Refunds & Exchange Policy

1. Returning a Purchase:

Ikhethelo Event Consultants and C&R Brand Solutions respects consumer rights, and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems where the item received has been found to have a material or manufacturing defect or does not conform to the product that was ordered and would like to return, then we will be happy to assist.

You may return any unsatisfactory goods to Ikhethelo Event Consultants and C&R Brand Solutions with no undue or additional risk or expense to yourself and we will, upon verification and inspection, either replace the goods, credit your account, or refund the full purchase price provided that:

• there is a valid proof of purchase i.e. Invoice/ Delivery Note
• the product is returned within 14 days of purchase
• the product is in its original packaging or condition i.e. not worn/ soiled or otherwise damaged
• there is no evidence of damage or abuse and that the product was used for the sole intended purpose

Please note: Products or goods purchased by way of custom or manufactured to order are non-returnable and will only be replaced if found to be defective.

In order to expedite your return please complete the necessary Product Return/ Exchange form (See link) and follow the steps outlined below:

• Download the returns form
• Include Product Return/ Exchange confirmation, received by mail, in your returns parcel;
• Include copy of original proof of purchase i.e. Tax Invoice/ Delivery Note;
• Address return parcels to: Att: Returns Clerk, Ikhethelo Event Consultants and C&R Brand Solutions, 12 Amalgam Place, Amalgam, Johannesburg, 2092, Tel: 0118372000
• Should you require Ikhethelo Event Consultants and C&R Brand Solutions to arrange collection of the returns parcel, please contact our Returns Clerk on returns@crbrands.co.za or 0118372000.
• Please refer to original Tax Invoice or Delivery Note number when contacting the Returns Clerk.

2. Exchanging a Purchase:

Ikhethelo Event Consultants and C&R Brand Solutions will accommodate any exchange/ replacement request on any “stock product” ordered should the incorrect size or product have been ordered provided that:

• the item being returned for exchange is a stock item and was not manufactured to order;
• there is a valid proof of purchase i.e. Invoice/ Delivery Note;
• the product is returned for exchange within 14 days of purchase;
• the product is in its original packaging or condition i.e. not worn/ soiled or otherwise damaged;
• there is no evidence of damage or abuse and that the product was used for the sole intended purpose.

In order to expedite your exchange please complete the necessary Product Return/ Exchange form (See link) and follow the steps outlined below:

• Download the returns form
• Include Product Return/ Exchange confirmation, received by mail, in your returns parcel;
• Include copy of original proof of purchase i.e. Tax Invoice/ Delivery Note;
• Address return parcels to: Att: Returns Clerk, Ikhethelo Event Consultants and C&R Brand Solutions, 12 Amalgam Place, Amalgam, Johannesburg, 2092, Tel: 0118372000
• Should you require Ikhethelo Event Consultants and C&R Brand Solutions to arrange collection of the returns parcel, please contact our Returns Clerk on returns@crbrands.co.za or 0118372000.
• Please refer to original Tax Invoice or Delivery Note number when contacting the Returns Clerk.

Please note: All courier and admin costs relating to the upliftment and delivery of exchanges will be for the customer’s account.

3. Defective Products:

If the goods purchased are found to be defective; are not of good quality; cannot be used and is not durable for a reasonable period of time; and/or not in good working order; or is not compliant with any applicable standards set under the Standards Act, 1993 (Act No. 29 or 1993), or any other public regulation; then the goods may be returned to Ikhethelo Event Consultants and C&R Brand Solutions within 14 days of purchase.

In the above event Ikhethelo Event Consultants and C&R Brand Solutions will:

• repair or replace the failed, unsafe or defective goods; or
• fully refund the purchase price of the goods.

4. Refunds:

No returns/ refunds or exchanges will be honoured without proof of purchase. Refunds will be initiated once the goods in question have been returned to Ikhethelo Event Consultants and C&R Brand Solutions and will be processed to the account or credit card that payment was received from. Refunds could take up to fourteen days